Política de reembolso

INTEROOK, we want the return and refund process to be clear and straightforward. To request a return, please contact us at mercadolivredigital@outlook.pt before sending any product back.
Return Request Period
You may request a return within 14 days of receiving your product, unless the consumer protection laws applicable to your purchase provide additional rights or different requirements.
Any mandatory consumer rights that apply in your country, state, province, or territory remain unaffected by this policy.
How to Request a Return
Before returning any product, contact INTEROOK at mercadolivredigital@outlook.pt and provide your order number and the reason for your return request.
After reviewing your request, we will provide the appropriate return instructions, including, where applicable, the correct return address or return shipping label for your specific order.
Do not send a product to the address shown on the original package or to any other address unless INTEROOK has instructed you to do so. The return destination and procedure may vary depending on the product and order.
Change of Mind Returns
If you are returning an item because you changed your mind, the product should be returned in appropriate condition, together with its accessories and components, where applicable.
The customer is responsible for the direct cost of return shipping where permitted by applicable law.
For customers in the European Union, the statutory 14-day right of withdrawal remains fully applicable. Customers may handle the product only to the extent necessary to establish its nature, characteristics, and functioning, as provided by applicable law.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, is defective, does not work properly, or you receive an incorrect item, please contact us at mercadolivredigital@outlook.pt.
Please provide your order number and describe the problem. We may request photographs or videos to help us assess the issue.
Where applicable law requires the seller to bear the cost of returning a defective, damaged, incorrect, or non-conforming product, that cost will not be charged to the customer.
Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, price reduction, or refund.
Refunds
Once the returned product has been received and reviewed, we will notify you of the outcome of your request.
If a refund is approved, it will be processed through the payment method used for the original purchase, subject to any deadlines required by applicable law.
After the refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or other payment provider.
Order Cancellations
You may request cancellation of an order that has not yet been processed by contacting mercadolivredigital@outlook.pt.
If the order has already been processed or shipped, the applicable return rules and statutory consumer rights will apply.
European Union and Portugal
Consumers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without having to provide a reason, subject to exceptions provided by law.
This right of withdrawal does not limit any other statutory rights relating to defective or non-conforming goods.
Other Countries
For purchases made outside the European Union, INTEROOK offers a 14-day commercial return period from the date the product is received, subject to the conditions of this policy.
This commercial return policy does not replace, restrict, or reduce any mandatory consumer rights provided by the applicable laws of the customer's country, state, province, or territory.
Important Return Instructions
Do not return any product before contacting INTEROOK.
We will provide the return instructions applicable to your specific order so that the return can be properly identified and processed.
For questions regarding returns or refunds, contact us at:
mercadolivredigital@outlook.pt