Shipping policy
SHIPPING POLICY
At INTEROOK, we aim to provide clear and transparent information about the shipping and delivery of your order.
ORDER PROCESSING
After an order is placed and payment is successfully confirmed, the order will be prepared for shipment.
Processing times may vary depending on the product, supplier, destination, availability, weekends, public holidays, and other circumstances affecting order fulfillment.
SHIPPING DESTINATIONS
INTEROOK sells and ships products to selected countries and regions.
Product availability and shipping options may vary depending on the customer's destination. Certain products may not be available for delivery to all countries or regions.
The shipping options and charges applicable to an order, where any apply, will be displayed during checkout before the order is completed.
DELIVERY TIMES
Estimated delivery times may vary depending on the product, destination, carrier, customs procedures, and other logistical circumstances.
Any delivery estimate displayed during checkout, on a product page, in an order confirmation, or in tracking information should be understood as an estimate unless applicable law requires otherwise.
We will make reasonable efforts to ensure that orders are delivered within the applicable timeframe and in accordance with mandatory consumer protection laws.
ORDER TRACKING
When tracking information is available for an order, it will be provided to the customer after shipment or made available through the appropriate order tracking service.
Tracking information may take some time to become active after an order has been dispatched.
MULTIPLE PACKAGES
Products in the same order may, in some circumstances, be fulfilled or shipped separately.
As a result, an order containing multiple products may arrive in more than one package and on different dates.
CUSTOMS, DUTIES AND IMPORT CHARGES
International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination and applicable law.
Where additional charges may apply and are not collected during checkout, responsibility for such charges will be determined in accordance with applicable law.
INTEROOK will not intentionally misrepresent the value or nature of an order for customs purposes.
DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at mercadolivredigital@outlook.pt.
We cannot guarantee that an address can be changed after an order has already been processed or shipped.
DELAYED ORDERS
Delivery may occasionally be affected by circumstances such as carrier delays, customs processing, severe weather, public holidays, high-volume periods, or other events outside our reasonable control.
If your order is significantly delayed, please contact us at mercadolivredigital@outlook.pt so that we can review the available order and tracking information.
LOST, DAMAGED OR INCORRECT ORDERS
If an order is lost during delivery, arrives damaged, or you receive an incorrect product, please contact us at mercadolivredigital@outlook.pt.
Please include your order number and a description of the issue. We may request photographs or other information where reasonably necessary to assess the problem.
Any remedy available to the customer will be provided in accordance with our Return and Refund Policy and applicable consumer protection law.
CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, limits, or reduces any mandatory consumer rights that apply under the laws of the customer's country, state, province, or territory.
For consumers in the European Union, where INTEROOK or a party acting on our behalf arranges the carrier, the risk of loss or damage generally remains with the seller until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, except where otherwise provided by applicable law.
CONTACT
For questions regarding shipping, delivery, or tracking, contact INTEROOK at:
mercadolivredigital@outlook.pt